Question 1

How do I access the portal?

Accepted Answer

Start with the free plan, it's $0, doesn't ask for card details, and takes about a minute. Upgrade if you need more. Go to portal.borderlink.aiEnter the email address the plan was ordered with.Use the secure sign-in link we send you. There's no password. If it doesn't arrive, check your spam folder.First time in, you'll be asked to set your country and accept a quick terms screen. One-off, takes 10 seconds.Once you're in, upload a commercial invoice you already have and watch the details, suggested HS codes and landed cost fill themselves in. Your account opens on a sample shipment so you can look around. Clear it whenever you're ready and add your own.

Question 2

How much is a subscription?

Accepted Answer

The BorderLink AI portal can be accessed for free. This allows one user to use almost every function, limited to one user and one active shipment. Start with the free plan, it's $0, doesn't ask for card details, and takes about a minute. Upgrade if you need more.

Question 3

What is the typical cost/loss for businesses that don’t implement AI automation?

Accepted Answer

Manual trade is subject to the "Triple Tax":
Labor Tax: E.g. Paying a human $40/hr to type SKUs into a spreadsheet.
Error Tax: The average $250 customs amendment fee for every typo.
Time Tax: The Demurrage and Detention fees (often $200–$500 per day) accrued when a container is held because a document was missing or inconsistent.

AI can eliminate these taxes by performing a Pre-Departure Audit. It can find the error while the goods are still at the factory, where fixing it costs $0, rather than at the port, where it can cost $1,000.

Question 4

Why should I automate my trade workflow now instead of waiting?

Accepted Answer

Global customs agencies have already moved to AI-driven targeting. If you are still using manual entry, you are competing with "Slow Data" against "Fast Enforcement." 
Automating now ensures your data matches the speed of the customs computers. Waiting means you could be the one stuck in the "Physical Inspection" lane while your competitors' goods are already on the shelf.

Question 5

How can AI be used to elevate agent workflow?

Accepted Answer

Every business is different and speaking to one of our representatives can better answer this for you. Typically, unlike a human clerk manually typing data, AI uses Intelligent Document Processing (IDP). It doesn't just "see" text; it understands the relationships, works 24/7, never gets "fatigued," and can cross-references shipments against current global sanctions in milliseconds.

Question 6

What are the immediate benefits my business and staff will see to improve efficiency and automation?

Accepted Answer

Recognising the right AI tools from the start prevents countless hours on research, trial and error and cost. Immediate benefits include visibility and velocity. 
Within the first month, the typical business adopting the right AI tools will see a "Zero-Touch" flow for the most frequent shipments. AI automation learns specific SKUs and supplier habits, meaning the time from "Purchase Order" to "Customs Ready" drops from 48 hours to 4 minutes.

Question 7

Will AI replace my staff?

Accepted Answer

AI doesn't replace your Logistics Manager; it replaces their "Admin Burden." Your staff’s true value is in Problem Solving (negotiating with carriers, handling weather delays, sourcing new suppliers).
Currently, the typical employee spends 70% of their day on "Data Cleaning." AI flips this ratio, allowing one person to manage 5x the shipment volume without burnout. It turns your "Operations Team" into a "Growth Team."

Question 8

Can AI accurately classify my goods with the correct HS Code?

Accepted Answer

Yes. AI is trained on the GRI (General Rules of Interpretation) for HS (Harmonized System) Classification. It analyses product descriptions and technical specs to find the specific code. If the description is too vague, the AI won't guess, it will trigger a likely suggestion to review.

Question 9

Can AI handle the new 2026 CBAM (Carbon Border Adjustment Mechanism) regulations?

Accepted Answer

This is where AI shines. It automatically identifies "Carbon-Intensive" goods (like Steel or Aluminium) on your Packing List. It then calculates the estimated "Embedded Emissions" based on the origin factory and transport route. It ensures your Scope 3 Emissions Statement is audit-ready before the goods hit the EU border.

Question 10

Can AI learn my supply/goods data and information?

Accepted Answer

No! BorderLink AI was engineered with a Zero-Retention Architecture.

We don't use public AI. We use private, commercial-grade AI infrastructure designed specifically for enterprise confidentiality. When you run your supply chain through BorderLink AI, your data remains completely walled off. It is never shared, never absorbed, and never used to train future AI models. Read more about our AI security and privacy.

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