OVERVIEW

This website is operated by BorderLink AI, a registered trade name of Onidexi Pty Ltd (ABN 40 645 109 002). Throughout the site, the terms “we”, “us”, and “our” refer to BorderLink AI. We offer this website and platform, including all information, tools, and services available therein, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or subscribing to or purchasing anything from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, merchants, administrators, sub-users, and contributors of content. Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Our store and platform is hosted via WIX and associated cloud infrastructure. Any new features or tools added to the platform will also be subject to these Terms.

 

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction. You may not use our products for any illegal or unauthorised purpose. You must not transmit any worms, viruses, or destructive code. A breach of these Terms will result in immediate termination of your Services. Digital products are delivered electronically and are not physically shipped.

 

SECTION 2 – PLATFORM DESCRIPTION & SUBSCRIPTION TIERS

BorderLink AI is a cloud-based Software-as-a-Service (SaaS) platform designed to assist importers and exporters with trade management.

 

2.1  Features and Subscriptions

The platform features include, but are not limited to:

• Shipment management (inbound and outbound) from pre-shipment to post-delivery

• Landed cost and export cost calculation

• Compliance requirement checking and red-flag identification

• Logistics automation and automated procurement workflow

• Currency exposure management and multi-currency visibility

• AI-assisted chatbot (the “AI Assistant”) powered by third-party large language model APIs

• AI-assisted email drafting tools

• Vessel live tracking (Full Tier only)

• Collaborative team access via administrator-nominated sub-users

 

The platform is offered as a monthly subscription across three tiers:

• Free Tier: Full access to core platform features. AI integration assistance and automation features are not included.

• Middle Tier: Full platform features plus AI automation and AI Assistant capabilities.

• Full Tier: All Middle Tier features plus live vessel tracking.

 

Important limitations applicable to all tiers:

• Currency Management: The platform displays currency exposures for informational purposes only. It does not provide financial advice, currency forecasts, or exchange rate predictions, and does not enable users to manage, hedge, or transact currency risk directly within the portal.

• The AI Assistant and AI drafting tools are productivity aids only. They do not constitute legal, financial, customs brokerage, or professional advice of any kind.

 

2.2  Service Availability

We aim to maintain Platform availability of 99.5% measured monthly, excluding scheduled maintenance windows. However, this is a target and not a guarantee. We do not offer financial credits or compensation for downtime. Scheduled maintenance will be communicated via email or in-platform notification where practicable.

 

SECTION 3 – SUBSCRIPTION, BILLING & CANCELLATION

Subscription fees are billed monthly in advance. By subscribing, you authorise us to charge your nominated payment method on a recurring basis.

 

3.1  Cancellation

You may cancel your subscription at any time. Upon cancellation:

• You will receive a pro-rata refund of any unused portion of your current billing period, calculated from the date of cancellation; OR

• At our discretion, you may be permitted to continue using the service until the end of the current billing period without further charge.

We will confirm which option applies at the time of cancellation.

 

3.2  Price Changes

We will provide you with no less than 30 days’ written notice (by email to your registered address) before any increase in subscription pricing takes effect. You will have the opportunity to cancel your subscription prior to the new pricing taking effect. Continued use of the Service after the notice period constitutes acceptance of the new pricing.

 

3.3  Modification or Discontinuance

We reserve the right to modify, suspend, or discontinue the Service or any tier at any time. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service, save as provided under Section 3.1 above.

 

3.4  No Refunds for AI Output Accuracy

Errors, inaccuracies, or omissions in AI-generated outputs (including classifications, cost calculations, compliance assessments, and drafted communications) do not constitute a defect in the Service and do not entitle you to a refund. The AI features are provided subject to the limitations and mandatory human review requirements set out in Section 15.

 

3.5  Account Inactivity

If your account remains inactive (no login) for a continuous period of twelve (12) months, we may classify your account as dormant. We will send a notification to your registered email address at least 30 days before taking any action. If no response is received, we reserve the right to:

(a) Downgrade your subscription to the Free Tier;

(b) Archive or delete associated data in accordance with our Privacy Policy (Section 9); and

(c) Permanently close the account.

You may reactivate a dormant account by contacting us within 30 days of receiving the notification.

 

SECTION 4 – TEAM & SUB-USER ACCESS

Administrator users may nominate additional sub-users within their organisation to collaborate on shipments and utilise the platform. By nominating sub-users, the administrator warrants that:

• Each sub-user is an employee, contractor, or authorised representative of the same organisation.

• The administrator has obtained all necessary consents from sub-users for their data to be processed in accordance with our Privacy Policy.

• The administrator accepts responsibility for ensuring all sub-users comply with these Terms.

 

We reserve the right to limit the number of sub-users per account tier. Sub-user access is non-transferable and must not be shared with individuals outside the nominated organisation.

 

When an administrator removes a sub-user:

(a) The sub-user's access to the Platform is revoked immediately;

(b) Data created or uploaded by the sub-user within the team workspace remains accessible to the administrator account;

(c) The sub-user's personal profile information will be retained for 30 days to allow for re-invitation, after which it will be deleted unless the sub-user creates an independent account; and

(d) The sub-user may contact us directly to request deletion of their personal information in accordance with our Privacy Policy.

 

SECTION 5 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

 

5.1  Permissions

You understand that your content (excluding credit card information) may be transferred unencrypted across networks. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

 

5.2  Fair Use of AI Features

AI-powered features (including the AI Assistant, document extraction, and email drafting) are subject to reasonable usage limits. We reserve the right to throttle, rate-limit, or temporarily restrict access to AI features where usage significantly exceeds normal business patterns. We will notify you before imposing any sustained restriction and work with you to find a reasonable solution.

 

SECTION 6 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. We reserve the right to modify the contents of this site at any time but have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 7 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis. We reserve the right to discontinue any product or service at any time. You are responsible for ensuring your device and software can open the file formats provided.

 

SECTION 8 – ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. If your purchase includes digital downloads, you are responsible for saving and backing up your files. Long-term hosting or re-delivery is not guaranteed.

 

SECTION 9 – THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. Please review the third-party’s policies and practices carefully before engaging in any transaction.

 

SECTION 10 – USER COMMENTS, FEEDBACK & SUBMISSIONS

If you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 11 – PRIVACY & DATA PROCESSING

Your submission of personal information is governed by our Privacy Policy. Digital product delivery may require collection of information such as email address, IP address, or device data for fraud prevention and access management.

 

By submitting documents (e.g., Commercial Invoices, Bills of Lading, packing lists, or other trade documentation) to the Service, you grant us a limited licence to process this data solely for the purpose of providing the Service to you.

 

BorderLink AI utilises third-party API providers (including large language model providers and OCR engines) to process your data. We explicitly opt out of allowing these third-party providers to use your commercial or trade data to train their public or foundational AI models.

 

To improve platform accuracy for specific industry verticals, you grant BorderLink AI a non-exclusive licence to use de-identified, aggregated data derived from your uploads to refine our AI models. We warrant that such data will be scrubbed of Personally Identifiable Information (PII) and commercially sensitive trade secrets prior to any such use, in accordance with applicable privacy laws including the Australian Privacy Act 1988 (Cth).

 

SECTION 12 – ERRORS, INACCURACIES & OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.

 

SECTION 13 – PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

• For any unlawful purpose or to solicit others to perform unlawful acts

• To violate any international, federal, state or local regulations, rules, or ordinances

• To infringe upon or violate our intellectual property rights or the intellectual property rights of others

• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability

• To submit false or misleading information, including false trade declarations

• To upload or transmit viruses or any other type of malicious code

• To collect or track the personal information of others

• To spam, phish, pharm, pretext, spider, crawl, or scrape

• To interfere with or circumvent the security features of the Service

• To share, distribute, resell, or redistribute any digital products purchased from BorderLink AI

• To share login credentials or account access with any person outside of the administrator-nominated sub-user framework

 

SECTION 14 – DIGITAL PRODUCTS: LICENCE, USAGE RIGHTS, DELIVERY & ACCESS

All digital products sold by BorderLink AI are protected by copyright. Upon purchase, you are granted a non-exclusive, non-transferable, revocable, personal licence to download and use the digital product for your own internal business use only. You may not:

• Share, sell, distribute, or gift the files

• Upload the files to public or private sharing platforms

• Claim the content as your own

• Modify and resell the content

 

Digital products are delivered electronically via download link, email, or account access. You are responsible for ensuring your device can open the file formats provided, and for downloading and backing up your files. Violation of these terms may result in licence termination and legal action.

 

SECTION 15 – AI ACCURACY, LIMITATIONS & MANDATORY HUMAN OVERSIGHT

This Section governs your use of all artificial intelligence features within the platform, including the AI Assistant chatbot, AI email drafting, automated HS code classification, landed cost calculations, compliance analysis, and any other AI-generated outputs (“AI Outputs”). This Section is a material condition of your access to any AI-enabled tier.

 

15.1  Probabilistic Nature of AI

The Service utilises artificial intelligence and machine learning technologies which are probabilistic in nature. AI Outputs may occasionally contain errors, inaccuracies, or “hallucinations” — outputs that are plausible-sounding but factually incorrect. You acknowledge that:

• AI Outputs are provided as an administrative and productivity aid only.

• AI Outputs do not constitute a guarantee of accuracy and must not be treated as definitive regulatory filings, legal determinations, or professional advice.

• No warranty, express or implied, is made as to the accuracy, completeness, reliability, or fitness for purpose of any AI Output.

 

15.2  Customs, HS Code & Trade Classification Liability

The classification of goods using Harmonised System (HS) codes is a legal determination made by, and the sole responsibility of, the importer or exporter of record. You acknowledge that:

• BorderLink AI’s AI-generated HS code suggestions are provided for efficiency purposes only and do not constitute a legal ruling or binding classification.

• You bear sole legal responsibility for the accuracy of all HS codes, duty calculations, and trade documentation submitted to any government or customs authority.

• Customs tariff schedules (including WCO Combined Nomenclature updates applied as of 1 January 2026 and annually thereafter) are updated regularly. You are solely responsible for verifying that all AI Outputs reflect the current applicable tariff schedule in the relevant jurisdiction.

• BorderLink AI shall not be liable for any fines, penalties, retroactive duties, shipment seizures, or regulatory penalties arising from incorrect or outdated AI-generated classifications or data extractions.

 

15.3  Mandatory Human-in-the-Loop (HITL) Requirement

It is a mandatory condition of use of all AI-enabled features that ALL AI-generated reports, data fields, classifications, cost calculations, compliance assessments, and other AI Outputs are reviewed and verified by a qualified human professional before being used for any commercial, regulatory, or legal purpose.

 

The Service is expressly designed as a “Co-Pilot” tool and not an “Auto-Pilot” solution. Failure to conduct human review of AI Outputs before reliance or submission to any authority constitutes a material breach of these Terms and will shift all resulting liability entirely to the User.

 

15.4  AI Assistant & Email Drafting Disclaimer

The AI Assistant chatbot and AI email drafting features provide automated assistance and do not constitute legal, tax, financial, or customs brokerage advice. No attorney-client, fiduciary, or professional advisory relationship is created through your use of these features. For complex legal interpretations, high-value tariff classification disputes, or matters involving the General Rules of Interpretation (GRI), you must consult a licensed customs broker, freight forwarder, or qualified trade attorney.

 

15.5  Currency & Financial Information Limitation

The currency management and exposure display features are provided for informational visibility purposes only. The platform does not provide financial advice, currency forecasts, exchange rate predictions, or risk management recommendations. The platform does not enable users to execute hedging transactions, forward contracts, or any other financial instrument. You should consult a qualified financial adviser for currency risk management decisions.

 

15.6  Annual Tariff & Regulatory Updates

You acknowledge that international tariff schedules and trade regulations are updated frequently. BorderLink AI endeavours to maintain current data but cannot guarantee that the platform always reflects the latest legislative changes. You are solely responsible for verifying that any AI Output complies with the current tariff schedules and regulations of all relevant jurisdictions prior to submission or reliance.

 

15.7  Regulatory Compliance Framework

BorderLink AI operates with awareness of applicable AI transparency and oversight frameworks, including the EU AI Act and the US NIST AI Risk Management Framework. By using the Service, you acknowledge and accept the obligation of human oversight as described in Section 15.3 as part of responsible use of AI-assisted trade tools.

 

15.8  Sanctions & Restricted Party Screening

Where the Platform provides compliance screening or flagging against sanctioned entity lists (including but not limited to DFAT, OFAC, EU, and UN consolidated lists), such screening is provided as a convenience tool only. You acknowledge that:

(a) Screening results may not reflect the most current version of applicable sanctions lists;

(b) BorderLink AI does not guarantee the completeness or accuracy of any screening result;

(c) You remain solely responsible for conducting your own due diligence and for compliance with all applicable sanctions, export control, and trade compliance laws; and

(d) BorderLink AI shall not be liable for any penalties, fines, or consequences arising from your reliance on AI-assisted screening without independent verification.

 

SECTION 16 – NOT A LICENSED CUSTOMS BROKER OR PROFESSIONAL ADVISER

The Services provided by BorderLink AI, including but not limited to HS code classification suggestions, document audits, compliance risk assessments, and landed cost calculations, are for informational and operational efficiency purposes only. BorderLink AI is not a licensed customs broker, freight forwarder, legal adviser, financial adviser, or tax professional.

 

You are solely responsible for the accuracy of all declarations submitted to any government or customs authority. You agree to utilise a qualified human professional to review all AI-generated outputs before utilising them for any official trade, regulatory, or commercial purpose.

 

SECTION 17 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied.

 

To the maximum extent permitted by law, BorderLink AI’s total aggregate liability for any claim arising from or related to your use of the Service — including any AI-related error, inaccuracy, or omission — shall be capped at the total subscription fees paid by the User in the three (3) calendar months immediately preceding the event giving rise to the claim.

 

We specifically exclude and disclaim all liability for:

• Any indirect, incidental, special, punitive, or consequential damages of any kind

• Lost profits, lost revenue, or lost savings

• Loss or corruption of data

• Supply chain-specific damages including port demurrage fees, detention charges, customs fines, seizure of goods, regulatory audit penalties, or breach of contract claims from third-party buyers or suppliers arising from delayed, incorrect, or misclassified shipments

• Errors, omissions, or inaccuracies in AI-generated classifications, calculations, or compliance assessments

• Losses arising from your reliance on AI Outputs without conducting the mandatory human review required under Section 15.3

• Currency exchange losses or decisions made on the basis of currency exposure data displayed in the platform

 

Without limiting the foregoing, BorderLink AI shall bear no liability for:

• Incorrect HS code classifications generated by AI that result in underpayment or overpayment of customs duties;

• Anti-dumping or countervailing duty assessments arising from AI-generated country-of-origin determinations;

• Delays or costs caused by customs holds or examinations triggered by AI-assisted documentation that contained errors;

• Free Trade Agreement (FTA) preference claims made on the basis of AI-generated Certificate of Origin suggestions that are subsequently rejected by the importing country's customs authority.

 

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

 

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless BorderLink AI and its parent company Onidexi Pty Ltd, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of:

• Your breach of these Terms of Service

• Your violation of any law or the rights of a third-party

• Your reliance on AI Outputs without conducting mandatory human review as required under Section 15.3

• Any customs declaration, HS code submission, or trade document submitted based on AI Outputs without independent verification

• Any act or omission of a sub-user nominated by your administrator account

 

SECTION 19 – FORCE MAJEURE

BorderLink AI shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, global supply chain disruptions, port closures, carrier API outages, changes in international tariff laws, government sanctions or trade embargoes, third-party AI service provider downtime, or cyber security incidents affecting our infrastructure or third-party providers.

 

SECTION 20 – SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 21 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us.

 

You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing use of the site. Subscription cancellation is subject to the terms set out in Section 3.

 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination. We may deny you access to our Services (or any part thereof) upon termination.

 

SECTION 22 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy and any other policies or operating rules posted by us on the site, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

 

SECTION 23 – GOVERNING LAW & JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

 

SECTION 24 – CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. You can review the most current version of the Terms at any time on this page.

 

For material changes (including pricing changes), we will provide no less than 30 days’ prior written notice to your registered email address. Your continued use of or access to the website or the Service following the notice period constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your subscription in accordance with Section 3.

 

SECTION 25 – AFFILIATE DISCLOSURES

Parties may be referred to other third parties for a more appropriate or tailored service. All introductions are targeted to corporate, institutional, and professional entities only. The website may include advertisements and promotional content and may receive compensation from third parties in connection with such content.

 

Affiliate and referral agreements with third-party providers may result in commission payments for qualified introductions. Some links on the website may be affiliate links. Introductions are made to providers believed to be quality industry leaders; however, the outcome of any third-party service cannot be guaranteed. No responsibility is assumed for your decision to use any third party’s website or services. Always perform your own due diligence and seek independent advice specific to your needs.

 

SECTION 26 – DISCLAIMERS

The content provided on the website is intended for informational and educational purposes only and does not constitute, and should not be construed as, professional, investment, tax, financial, or legal advice. Users are encouraged to verify all AI-generated suggestions against official tariff schedules (e.g., Australian Border Force Tariff, USITC, or EU TARIC) before final submission.

 

This website does not provide any warranty regarding any information contained herein and shall bear no responsibility for any impact you might incur as a result of using any information or data on the website.

 

SECTION 27 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to us via the contact form on the website or by email to admin@borderlink.ai. We aim to respond to all enquiries within 5 business days.