Terms of Service

Updated 23 September 2026. For existing subscribers, the changes notified by email on 10 September 2026 take effect on 10 October 2026.

OVERVIEW

This website is operated by BorderLink AI, a registered trade name of Onidexi Pty Ltd (ABN 40 645 109 002). Throughout the site, the terms “we”, “us”, and “our” refer to BorderLink AI. We offer this website and platform, including all information, tools, and services available therein, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or subscribing to or purchasing anything from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, merchants, administrators, sub-users, and contributors of content. Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Our store and platform is hosted via WIX and associated cloud infrastructure. Any new features or tools added to the platform will also be subject to these Terms.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction. You may not use our products for any illegal or unauthorised purpose. You must not transmit any worms, viruses, or destructive code. A breach of these Terms will result in immediate termination of your Services. Digital products are delivered electronically and are not physically shipped.

1.1 Business Use Only

The Service is offered solely for business, commercial, and professional purposes. It is not intended for, offered to, or available for personal, domestic, or household use.

By subscribing to or using the Service, you represent and warrant that you are acting in the course of a trade, business, craft, or profession, and not as a consumer; that you are authorised to enter into these Terms on behalf of the organisation you represent; and that the organisation is bound by these Terms.

Where you access the Service as a sub-user nominated by an administrator, you represent that you do so as an employee, contractor, or authorised representative of that organisation and in the course of its business.

We record your confirmation of business capacity at the point of account activation, together with the date, time, and IP address of your acceptance.

SECTION 2 – PLATFORM DESCRIPTION & SUBSCRIPTION TIERS

BorderLink AI is a cloud-based Software-as-a-Service (SaaS) platform designed to assist importers and exporters with trade management.

2.1 Features and Subscriptions

The platform features include, but are not limited to:

Shipment management (inbound and outbound) from pre-shipment to post-delivery
Landed cost and export cost calculation
Compliance requirement checking and red-flag identification
Logistics automation and automated procurement workflow
Currency exposure management and multi-currency visibility
AI-assisted chatbot (the "AI Assistant") powered by third-party large language model APIs
AI-assisted extraction of data from uploaded trade documents
AI-assisted email and commercial document drafting
Letter of Credit (UCP 600) discrepancy review (Pro and Premium tiers only)
Collaborative team access via administrator-nominated sub-users (Pro and Premium tiers only)
Recording and export of embedded emissions data from supplier documents (EU CBAM data capture only, not a CBAM declaration)

The platform is offered as a monthly subscription across three tiers: Free, Pro, and Premium.

AI-assisted features are available on all tiers, including the Free Tier. This includes the AI Assistant, document data extraction, HS code classification, landed cost calculation, compliance screening, and email and document drafting. The tiers differ principally in usage capacity, team access, and access to the Letter of Credit Reviewer, as follows:

Free Tier: Full access to core platform features and AI-assisted features. One (1) active shipment. No team collaborator seats. Does not include the Letter of Credit Reviewer.
Pro Tier: All Free Tier features, plus up to ten (10) active shipments, up to two (2) team collaborator seats, and access to the Letter of Credit (UCP 600) Reviewer.
Premium Tier: All Pro Tier features, plus unlimited active shipments, up to nine (9) team collaborator seats, and access to vessel tracking assistance as described in Section 2.3.

Active Shipment Limits. Each tier permits a maximum number of concurrently active shipments. This limit is counted across the entire team (administrator account and all sub-users) and across both importer and exporter modes. Completing or archiving a shipment releases capacity. The Platform will prevent creation of a shipment that would exceed your tier's limit.

Important limitations applicable to all tiers:

Currency Management: The platform displays currency exposures for informational purposes only. It does not provide financial advice, currency forecasts, or exchange rate predictions, and does not enable users to manage, hedge, or transact currency risk directly within the portal.
The AI Assistant and AI drafting tools are productivity aids only. They do not constitute legal, financial, customs brokerage, or professional advice of any kind.

2.2 Service Availability

We aim to maintain Platform availability of 99.5% measured monthly, excluding scheduled maintenance windows. However, this is a target and not a guarantee. We do not offer financial credits or compensation for downtime. Scheduled maintenance will be communicated via email or in-platform notification where practicable.

2.3 Vessel Tracking Assistance (Premium Tier)

Automated live vessel tracking is not currently available as a self-service feature within the Platform. Premium subscribers may contact BorderLink AI to discuss vessel tracking requirements for specific shipments, vessels, or routes. Where we are able to assist, position, ETA, or port congestion information may be provided on a manual or assisted basis using third-party AIS and port authority data sources, subject to availability and to the limitations in Section 15.12.

Premium subscription does not include any guarantee that vessel tracking will be available for any particular vessel, route, or region, and no part of the Premium subscription fee is attributable to automated vessel tracking functionality. Where we introduce automated vessel tracking in future, it will be made available to Premium subscribers at no additional charge.

SECTION 3 – SUBSCRIPTION, BILLING & CANCELLATION

Subscription fees are billed monthly in advance. By subscribing, you authorise us to charge your nominated payment method on a recurring basis. Subscriptions do not include a free trial period. The Free Tier is available indefinitely at no cost and is not a time-limited trial.

3.1 Cancellation

You may cancel your subscription at any time. Upon cancellation:

You will receive a pro-rata refund of any unused portion of your current billing period, calculated from the date of cancellation; OR
At our discretion, you may be permitted to continue using the service until the end of the current billing period without further charge.

We will confirm which option applies at the time of cancellation.

3.2 Price Changes

We will provide you with no less than 30 days’ written notice (by email to your registered address) before any increase in subscription pricing takes effect. You will have the opportunity to cancel your subscription prior to the new pricing taking effect. Continued use of the Service after the notice period constitutes acceptance of the new pricing.

3.3 Modification or Discontinuance

We reserve the right to modify, suspend, or discontinue the Service or any tier at any time. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service, save as provided under Section 3.1 above.

3.4 No Refunds for AI Output Accuracy

Errors, inaccuracies, or omissions in AI-generated outputs (including classifications, cost calculations, compliance assessments, and drafted communications) do not constitute a defect in the Service and do not entitle you to a refund. The AI features are provided subject to the limitations and mandatory human review requirements set out in Section 15.

3.5 Account Inactivity

If your account remains inactive (no login) for a continuous period of twelve (12) months, we may classify your account as dormant. We will send a notification to your registered email address at least 30 days before taking any action. If no response is received, we reserve the right to:

(a) Downgrade your subscription to the Free Tier;

(b) Archive or delete associated data in accordance with our Privacy Policy (Section 9); and

You may reactivate a dormant account by contacting us within 30 days of receiving the notification. We may downgrade a dormant account to the Free Tier. Trade documents and shipment records are retained and are not deleted on account dormancy, in recognition of statutory record-retention periods applying to importers and exporters. You may request deletion at any time.

SECTION 4 – TEAM & SUB-USER ACCESS

Administrator users may nominate additional sub-users within their organisation to collaborate on shipments and utilise the platform. By nominating sub-users, the administrator warrants that:

Each sub-user is an employee, contractor, or authorised representative of the same organisation.
The administrator has obtained all necessary consents from sub-users for their data to be processed in accordance with our Privacy Policy.
The administrator accepts responsibility for ensuring all sub-users comply with these Terms.

Sub-user (team collaborator) seats are allocated by subscription tier: Free Tier — not available; Pro Tier — up to two (2); Premium Tier — up to nine (9). These limits apply per administrator account and are enforced by the Platform. Sub-user access is non-transferable and must not be shared with individuals outside the nominated organisation.

If an administrator's subscription is downgraded to the Free Tier, all sub-user links associated with that account will be removed automatically and sub-user access revoked. Data created by those sub-users within the team workspace remains accessible to the administrator account in accordance with paragraph (b) below.

When an administrator removes a sub-user:

(a) The sub-user's access to the Platform is revoked immediately;

(b) Data created or uploaded by the sub-user within the team workspace remains accessible to the administrator account;

(c) The sub-user's personal profile information will be retained for 30 days to allow for re-invitation, after which it will be deleted unless the sub-user creates an independent account; and

(d) The sub-user may contact us directly to request deletion of their personal information in accordance with our Privacy Policy.

SECTION 5 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

5.1 Permissions

You understand that your content (excluding credit card information) may be transferred unencrypted across networks. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

5.2 Fair Use of AI Features

AI-powered features (including the AI Assistant, document extraction, and email drafting) are subject to reasonable usage limits. We reserve the right to throttle, rate-limit, or temporarily restrict access to AI features where usage significantly exceeds normal business patterns. We will notify you before imposing any sustained restriction and work with you to find a reasonable solution.

5.3 Upload Limits

Document uploads are subject to file size and format restrictions communicated within the Platform. You are responsible for ensuring uploaded files do not contain malware. We reserve the right to reject, quarantine, or delete uploads that exceed limits or fail security scanning.

SECTION 6 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. We reserve the right to modify the contents of this site at any time but have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 7 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis. We reserve the right to discontinue any product or service at any time. You are responsible for ensuring your device and software can open the file formats provided.

SECTION 8 – ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. If your purchase includes digital downloads, you are responsible for saving and backing up your files. Long-term hosting or re-delivery is not guaranteed.

SECTION 9 – THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. Please review the third-party’s policies and practices carefully before engaging in any transaction.

SECTION 10 – USER COMMENTS, FEEDBACK & SUBMISSIONS

If you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 11 – PRIVACY & DATA PROCESSING

Your submission of personal information is governed by our Privacy Policy. Digital product delivery may require collection of information such as email address, IP address, or device data for fraud prevention and access management.

By submitting documents (e.g., Commercial Invoices, Bills of Lading, packing lists, or other trade documentation) to the Service, you grant us a limited licence to process this data solely for the purpose of providing the Service to you.

BorderLink AI utilises third-party large language model providers via secured API connections to process your data. Under our agreements with those providers, they are contractually prohibited from using your commercial or trade data to train or improve their public or foundational AI models. We handle your information in accordance with applicable privacy laws including the Australian Privacy Act 1988 (Cth), the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA).

We do not use your uploaded documents or Commercial Trade Data to train, fine-tune, or refine any AI model, ours or a third party's. We may use aggregated operational statistics about how the Platform is used, which contain no document content, trade data, or information identifying you, to improve the Service. See Section 8 of our Privacy Policy.

SECTION 12 – ERRORS, INACCURACIES & OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.

SECTION 13 – PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

For any unlawful purpose or to solicit others to perform unlawful acts
To violate any international, federal, state or local regulations, rules, or ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
To submit false or misleading information, including false trade declarations
To upload or transmit viruses or any other type of malicious code
To collect or track the personal information of others
To spam, phish, pharm, pretext, spider, crawl, or scrape
To interfere with or circumvent the security features of the Service
To share, distribute, resell, or redistribute any digital products purchased from BorderLink AI
To share login credentials or account access with any person outside of the administrator-nominated sub-user framework

SECTION 14 – DIGITAL PRODUCTS: LICENCE, USAGE RIGHTS, DELIVERY & ACCESS

All digital products sold by BorderLink AI are protected by copyright. Upon purchase, you are granted a non-exclusive, non-transferable, revocable, personal licence to download and use the digital product for your own internal business use only. You may not:

Share, sell, distribute, or gift the files
Upload the files to public or private sharing platforms
Claim the content as your own
Modify and resell the content

Digital products are delivered electronically via download link, email, or account access. You are responsible for ensuring your device can open the file formats provided, and for downloading and backing up your files. Violation of these terms may result in licence termination and legal action.

SECTION 15 – AI ACCURACY, LIMITATIONS & MANDATORY HUMAN OVERSIGHT

This Section governs your use of all artificial intelligence features within the platform, including the AI Assistant chatbot, AI email drafting, automated HS code classification, landed cost calculations, compliance analysis, and any other AI-generated outputs (“AI Outputs”). This Section is a material condition of your access to and use of the Platform.

15.1 Probabilistic Nature of AI

The Service utilises artificial intelligence and machine learning technologies which are probabilistic in nature. AI Outputs may occasionally contain errors, inaccuracies, or “hallucinations” — outputs that are plausible-sounding but factually incorrect. You acknowledge that:

AI Outputs are provided as an administrative and productivity aid only.
AI Outputs do not constitute a guarantee of accuracy and must not be treated as definitive regulatory filings, legal determinations, or professional advice.
No warranty, express or implied, is made as to the accuracy, completeness, reliability, or fitness for purpose of any AI Output.

15.2 Customs, HS Code & Trade Classification Liability

The classification of goods using Harmonised System (HS) codes is a legal determination made by, and the sole responsibility of, the importer or exporter of record. You acknowledge that:

BorderLink AI’s AI-generated HS code suggestions are provided for efficiency purposes only and do not constitute a legal ruling or binding classification.
You bear sole legal responsibility for the accuracy of all HS codes, duty calculations, and trade documentation submitted to any government or customs authority.
Customs tariff schedules (including WCO Combined Nomenclature updates applied as of 1 January 2026 and annually thereafter) are updated regularly. You are solely responsible for verifying that all AI Outputs reflect the current applicable tariff schedule in the relevant jurisdiction.
BorderLink AI shall not be liable for any fines, penalties, retroactive duties, shipment seizures, or regulatory penalties arising from incorrect or outdated AI-generated classifications or data extractions.

15.3 Mandatory Human-in-the-Loop (HITL) Requirement

It is a mandatory condition of use of all AI-enabled features that ALL AI-generated reports, data fields, classifications, cost calculations, compliance assessments, and other AI Outputs are reviewed and verified by a qualified human professional before being used for any commercial, regulatory, or legal purpose.

The Service is expressly designed as a “Co-Pilot” tool and not an “Auto-Pilot” solution. Failure to conduct human review of AI Outputs before reliance or submission to any authority constitutes a material breach of these Terms and will shift all resulting liability entirely to the User.

15.4 AI Assistant & Email Drafting Disclaimer

The AI Assistant chatbot and AI email drafting features provide automated assistance and do not constitute legal, tax, financial, or customs brokerage advice. No attorney-client, fiduciary, or professional advisory relationship is created through your use of these features. For complex legal interpretations, high-value tariff classification disputes, or matters involving the General Rules of Interpretation (GRI), you must consult a licensed customs broker, freight forwarder, or qualified trade attorney.

Quotes, commercial invoices, packing lists, and other commercial documents generated by the Service are templates populated from your inputs. They do not constitute binding offers, tax invoices, or legally compliant commercial documentation in all jurisdictions until reviewed and finalised by you. You are responsible for ensuring all generated documents comply with the invoicing, tax, and commercial documentation requirements of all relevant jurisdictions.

15.5 Currency & Financial Information Limitation

The currency management and exposure display features are provided for informational visibility purposes only. The platform does not provide financial advice, currency forecasts, exchange rate predictions, or risk management recommendations. The platform does not enable users to execute hedging transactions, forward contracts, or any other financial instrument. You should consult a qualified financial adviser for currency risk management decisions.

15.6 Annual Tariff & Regulatory Updates

You acknowledge that international tariff schedules and trade regulations are updated frequently. BorderLink AI endeavours to maintain current data but cannot guarantee that the platform always reflects the latest legislative changes. You are solely responsible for verifying that any AI Output complies with the current tariff schedules and regulations of all relevant jurisdictions prior to submission or reliance.

15.7 Regulatory Compliance Framework

BorderLink AI operates with awareness of applicable AI transparency and oversight frameworks, including the EU AI Act and the US NIST AI Risk Management Framework. By using the Service, you acknowledge and accept the obligation of human oversight as described in Section 15.3 as part of responsible use of AI-assisted trade tools.

15.8 Sanctions & Restricted Party Screening

Where the Platform provides compliance screening or flagging against sanctioned entity lists (including but not limited to DFAT, OFAC, EU, and UN consolidated lists), such screening is provided as a convenience tool only. You acknowledge that:

(a) Screening results may not reflect the most current version of applicable sanctions lists;

(b) BorderLink AI does not guarantee the completeness or accuracy of any screening result;

(c) You remain solely responsible for conducting your own due diligence and for compliance with all applicable sanctions, export control, and trade compliance laws; and

(d) BorderLink AI shall not be liable for any penalties, fines, or consequences arising from your reliance on AI-assisted screening without independent verification.

15.9 Letter of Credit & Trade Finance Document Review

The L/C Reviewer feature provides automated review and flagging of Letter of Credit terms and discrepancies for productivity purposes only. It does not constitute UCP 600 compliance certification, banking advice, or a guarantee that an L/C will be honoured by an issuing or confirming bank. You must independently verify all L/C terms with your trade finance bank and a qualified trade finance professional before acting on any AI-flagged discrepancy or compliance assessment.

15.10 Embedded Emissions Data (EU CBAM)

The Platform records embedded emissions figures captured from your shipment documents and allows you to export them. It does not prepare, generate, verify, or submit a CBAM declaration, and no output of the Platform is a CBAM declaration or any part of one.
Emissions figures recorded in the Platform are those stated in your own supplier documentation, captured as supplied. They are not verified emissions within the meaning of the CBAM Regulation, which requires verification by an accredited verifier.
You remain solely responsible for determining whether CBAM applies to your imports, for obtaining authorised CBAM declarant status where required, for the accuracy and verification of emissions data, and for making any declaration and surrendering any certificates by the applicable deadlines. Any summary of CBAM obligations shown in the Platform is general information only, is not compliance advice, and may not reflect the current law.
BorderLink AI shall not be liable for any surcharges, penalties, default carbon values, or other consequences arising from incorrect, late, or omitted CBAM filings.

15.11 ESG Risk Screening

ESG (Environmental, Social, Governance) risk reports for countries and counterparties are generated from public-source datasets and AI-assisted analysis. These reports are indicative only and do not constitute supply-chain due diligence under any specific regulatory framework (e.g., the EU Corporate Sustainability Due Diligence Directive, UK Modern Slavery Act, or German Lieferkettengesetz). You are responsible for conducting independent due diligence appropriate to your statutory obligations.

15.12 Vessel Position & AIS Data

Automated live vessel tracking is not currently offered as a self-service Platform feature (see Section 2.3). Where vessel position, ETA, or port congestion information is provided to you on an assisted basis, that information is sourced from third-party AIS providers and public port authority feeds. AIS data may be delayed, incomplete, spoofed, or unavailable in certain regions or conditions (including but not limited to areas affected by armed conflict, piracy, or sanctions enforcement). BorderLink AI does not guarantee the accuracy, timeliness, or completeness of vessel tracking data and shall not be liable for any decisions made in reliance on this information.

15.13 Email Drafting and Handoff

The AI email drafting features generate draft text within the Platform. BorderLink AI does not connect to, authenticate with, read, or send email from your Gmail, Outlook, or any other email account. Drafts are either copied by you from the Platform, or passed to your own locally installed email client via a standard mail link, at which point they leave the Platform and are subject solely to your email provider's terms and your organisation's IT policies. You are responsible for reviewing every draft before sending.

SECTION 16 – NOT A LICENSED CUSTOMS BROKER OR PROFESSIONAL ADVISER

The Services provided by BorderLink AI, including but not limited to HS code classification suggestions, document audits, compliance risk assessments, and landed cost calculations, are for informational and operational efficiency purposes only. BorderLink AI is not a licensed customs broker, freight forwarder, legal adviser, financial adviser, or tax professional.

You are solely responsible for the accuracy of all declarations submitted to any government or customs authority. You agree to utilise a qualified human professional to review all AI-generated outputs before utilising them for any official trade, regulatory, or commercial purpose.

SECTION 17 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied.

To the maximum extent permitted by law, BorderLink AI’s total aggregate liability for any claim arising from or related to your use of the Service — including any AI-related error, inaccuracy, or omission — shall be capped at the total subscription fees paid by the User in the three (3) calendar months immediately preceding the event giving rise to the claim.

We specifically exclude and disclaim all liability for:

Any indirect, incidental, special, punitive, or consequential damages of any kind
Lost profits, lost revenue, or lost savings
Loss or corruption of data
Supply chain-specific damages including port demurrage fees, detention charges, customs fines, seizure of goods, regulatory audit penalties, or breach of contract claims from third-party buyers or suppliers arising from delayed, incorrect, or misclassified shipments
Errors, omissions, or inaccuracies in AI-generated classifications, calculations, or compliance assessments
Losses arising from your reliance on AI Outputs without conducting the mandatory human review required under Section 15.3
Currency exchange losses or decisions made on the basis of currency exposure data displayed in the platform

Without limiting the foregoing, BorderLink AI shall bear no liability for:

Incorrect HS code classifications generated by AI that result in underpayment or overpayment of customs duties;
Anti-dumping or countervailing duty assessments arising from AI-generated country-of-origin determinations;
Delays or costs caused by customs holds or examinations triggered by AI-assisted documentation that contained errors;
Free Trade Agreement (FTA) preference claims made on the basis of AI-generated Certificate of Origin suggestions that are subsequently rejected by the importing country's customs authority.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless BorderLink AI and its parent company Onidexi Pty Ltd, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of:

Your breach of these Terms of Service
Your violation of any law or the rights of a third-party
Your reliance on AI Outputs without conducting mandatory human review as required under Section 15.3
Any customs declaration, HS code submission, or trade document submitted based on AI Outputs without independent verification
Any act or omission of a sub-user nominated by your administrator account

SECTION 19 – FORCE MAJEURE

BorderLink AI shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, global supply chain disruptions, port closures, carrier API outages, changes in international tariff laws, government sanctions or trade embargoes, third-party AI service provider downtime, or cyber security incidents affecting our infrastructure or third-party providers.

SECTION 20 – SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 21 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing use of the site. Subscription cancellation is subject to the terms set out in Section 3.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination. We may deny you access to our Services (or any part thereof) upon termination.

SECTION 22 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy and any other policies or operating rules posted by us on the site, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 23 – GOVERNING LAW & JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Queensland, Australia. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. You can review the most current version of the Terms at any time on this page.

For material changes (including pricing changes), we will provide no less than 30 days’ prior written notice to your registered email address. Your continued use of or access to the website or the Service following the notice period constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your subscription in accordance with Section 3.

SECTION 25 – AFFILIATE DISCLOSURES

Financial Relationships. BorderLink AI maintains affiliate and referral agreements with select third-party service providers. Where a user is introduced or referred to a third-party provider through this website or platform, BorderLink AI may receive commission payments, referral fees, or other compensation in connection with that introduction. Some links on this website may be affiliate links. This compensation may influence which providers are featured but does not constitute an endorsement, recommendation, or guarantee of any third-party provider, their services, or their suitability for your specific needs.

No Endorsement or Warranty. All third-party introductions are made on a referral basis only and are targeted to corporate, institutional, and professional entities. BorderLink AI does not endorse, warrant, guarantee, or assume responsibility for the accuracy, quality, reliability, completeness, legality, or suitability of any third-party provider's products, services, advice, pricing, or representations. Any descriptions of third-party services on this website are provided for informational purposes only and should not be construed as a recommendation or professional advice.

Independence of Third Parties. Each third-party provider operates independently of BorderLink AI. BorderLink AI does not control, supervise, direct, or influence the operations, conduct, services, pricing, terms, or policies of any third-party provider. No agency, partnership, joint venture, employer-employee, or fiduciary relationship exists between BorderLink AI and any third-party provider, and no such relationship is created by any referral or introduction.

Limitation of Liability. To the maximum extent permitted by applicable law, BorderLink AI, its directors, officers, employees, and agents shall not be liable for any loss, damage, cost, expense, claim, or liability of any kind (including, without limitation, direct, indirect, incidental, consequential, special, or punitive damages, loss of profits, loss of data, business interruption, or reputational harm) arising from or in connection with:

(a) your decision to engage with, use the services of, or enter into any agreement with any third-party provider;

(b) any act, omission, negligence, misconduct, misrepresentation, breach of contract, or failure to perform by any third-party provider;

(d) any reliance on information, representations, or content provided by any third-party provider.

Your Responsibility. You acknowledge and agree that any decision to engage with a third-party provider is made entirely at your own risk and discretion. You are solely responsible for conducting your own due diligence, evaluating the suitability of any third-party provider for your specific circumstances, and seeking independent professional, legal, financial, or regulatory advice before entering into any arrangement with a third-party provider.

Data Sharing. Where you consent to an introduction or referral, limited information (such as your business name and contact details) may be shared with the relevant third-party provider to facilitate the introduction. BorderLink AI is not responsible for how any third-party provider collects, uses, stores, or protects your information. You should review the third-party provider's privacy policy and terms of service before engaging with them.

Indemnification. By accepting a referral or introduction to a third-party provider through this website or platform, you agree to indemnify and hold harmless BorderLink AI, its directors, officers, employees, and agents from and against any and all claims, demands, actions, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from or in connection with your engagement with any third-party provider, except to the extent caused by BorderLink AI's own wilful misconduct.

Governing Law. This disclosure and any disputes arising from referrals or introductions are governed by the laws of Queensland, Australia.

SECTION 26 – DISCLAIMERS

The content provided on the website is intended for informational and educational purposes only and does not constitute, and should not be construed as, professional, investment, tax, financial, or legal advice. Users are encouraged to verify all AI-generated suggestions against official tariff schedules (e.g., Australian Border Force Tariff, USITC, or EU TARIC) before final submission.

This website does not provide any warranty regarding any information contained herein and shall bear no responsibility for any impact you might incur as a result of using any information or data on the website.

SECTION 27 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to us via the contact form on the website or by email to admin@borderlink.ai. We aim to respond to all enquiries within 5 business days.